How do I apply for a One-Shot Deal?

If you are at risk of eviction for nonpayment of rental arrears, you may be eligible for a One-Shot Deal: a one-time payment that can help a tenant pay rental arrears

A One-Shot Deal is a one-time payment issued by the Human Resources Administration (HRA), and sent directly to your landlord. In some cases, a part or all of the One-Shot Deal has to be repaid to HRA.

Am I eligible?

• You must have a current lease, live in a rent-stabilized unit, or have an agreement with the landlord to stay in your residence.

• You should provide a reason why you could not pay your rent.
  • HRA looks for events or situations outside of your control.
• You must have enough income to pay your rent from now on.
  • If not, you can have a third party guarantor (a family member or friend) who has enough income to help you pay some of your rent, and who agrees to sign a form saying that they will help pay part of your rent.

What are some of the documents I have to provide with my application?

• Lease/written agreement from the landlord to live in the apartment/house for at least one year
• Court papers if applicable (examples: petition, stipulation of settlement)
• Rent statement from your landlord
• Proof of income for everyone in the household (examples: paystubs, award letter, job offer letter, bank statement)
• Proof of rent payment for the current month (examples: copy of money order, proof of online payment)
• Proof of any situation that explain why you could not pay rent (examples: loss of income, medical bills)
• Proof of identity for everyone in the household
• Third party guarantor proof of income and identity, if applicable

How do I apply for a One-Shot Deal?

1. Apply directly on the Access HRA’s website at https://a069-access.nyc.gov/accesshra/#/

• If you do not have an account, select: “New to HRA: Create Account”
• Once your account is created, login with your username and password
• Once on the home page, select: “One Shot Deal”
• You will need to provide the following information:
  • Name
  • Date of Birth
  • Social Security Number
  • Residence
  • Household Composition
  • Income
  • Rent
• SAVE your Access HRA confirmation page. This page contains important information such as confirmation number, list of documents to submit, and deadline to submit the documents.

2. Download the Access HRA mobile application

• Go to the App Store or Google Play
• Search for “ACCESS HRA” or “Fair Fares”
• Click on GET or INSTALL

3. Upload your documents on the HRA mobile application by the deadline

• Log in using the username and password you previously created
• Click on “upload”
• Click on “add”
• Accept the disclaimer in order to continue
• Select your caseSelect the case member
• Select the document category
• Upload the document or take a picture of the document directly on the application
• Click on “add more pages”, if applicable
• Click on “document complete, upload”
• Once you see the upload successful page, click on “done”
• Click on “add” to upload more documents.

4. Expect a call from HRA within two weeks of submission

• If you do not receive a call from HRA within two weeks, contact HRA at (718) 557-1399 or go to an HRA Benefits Access Center and request to be interviewed the same day.

What happens after I submit the application?

• After submitting the application, you should be contacted by HRA for a phone interview. *Be mindful the call may come from an unknown phone number.
• The HRA agent will ask you questions about your application. They may ask you for additional proof.

For free legal help, call Legal Services NYC at 917-661-4500 Monday through Friday from 9:30 a.m. to 4 p.m. Learn more about our intake process here.

* The information does not constitute legal advice. You should always consult an attorney regarding your matter. Legal help subject to capacity and location.